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Terms of service

Babuchaa – Terms and Conditions

Effective Date: 30 April 2025

Welcome to Babuchaa Pty Ltd (“Babuchaa”, “we”, “us”, or “our”). These Terms and Conditions govern your use of our website and any purchases made through www.babuchaa.com.au (the “Site”). By accessing the Site or completing a purchase, you agree to be legally bound by the following terms, along with any policies linked herein.

If you do not accept these terms, please do not use our website.

1. About Babuchaa

Babuchaa is a modern Australian brand dedicated to reimagining healthcare uniforms with a balance of function, style, and comfort. We design and deliver premium medical scrubs, undergarments, and accessories tailored for hardworking professionals. Every garment reflects our commitment to quality, movement, and everyday performance.

2. Orders and Payments

  • All orders placed via our website are subject to product availability and confirmation of payment.
  • Prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless otherwise stated.
  • We accept secure payments through major credit and debit cards, as well as additional platforms such as PayPal, Afterpay, and Apple Pay (subject to availability).
  • Once an order is successfully placed, a confirmation email will be sent. Please review your details carefully, as orders cannot be modified or cancelled once processing begins.
  • We reserve the right to refuse or cancel any order at our sole discretion.

3. Shipping and Delivery

  • We offer both domestic and international shipping. Shipping options and estimated delivery times will be presented during checkout.
  • You will receive tracking details once your order is dispatched.
  • Delivery times are estimates only. Babuchaa is not responsible for delays caused by postal services, customs clearance, or events beyond our control.
  • Duties, customs charges, or taxes applicable to international orders are the responsibility of the customer.

For more information, please refer to our Shipping Policy.

4. Returns and Exchanges

We want you to feel confident in every purchase from Babuchaa.

  • You may return full-priced items within 30 days of delivery, provided they are unworn, unwashed, and in original packaging with tags attached.
  • Items marked Final Sale, Clearance, or Discounted are not eligible for return or exchange unless deemed faulty.
  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.
  • Refunds will be issued to the original payment method once the returned items pass inspection.

To begin a return or exchange, please visit our Returns & Exchanges page.

5. Product Information

  • We aim to display product details, colours, and images as accurately as possible. However, colours may vary depending on your screen settings.
  • All Babuchaa garments are made from carefully selected performance fabrics that are breathable, easy-care, and purpose-designed for professional wear.
  • Always follow the care instructions on the garment label to maintain quality and longevity.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product imagery, videos, and brand elements, is the property of Babuchaa Pty Ltd or its content creators and is protected under Australian and international copyright and trademark laws.

You may not copy, reproduce, republish, upload, or distribute any content from our site without prior written consent.

7. Privacy and Cookies

Your privacy is important to us. We collect and use your personal data in accordance with our Privacy Policy, which outlines how information is gathered, stored, and used.

This site uses cookies and tracking technologies to enhance user experience and for analytical and advertising purposes. By using our site, you consent to the use of cookies. You may manage cookie preferences via your browser settings.

For more information, refer to our Cookie Policy.

8. User Responsibilities

By using our website, you agree not to:

  • Use the site for any fraudulent, illegal, or abusive activity.
  • Interfere with the site’s functionality or attempt to breach its security.
  • Submit false information or impersonate any person or entity.

We reserve the right to suspend or permanently disable user access in response to violations of these terms.

9. Limitation of Liability

To the extent permitted by law, Babuchaa Pty Ltd shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from:

  • The use of or inability to use our website or services
  • Errors in product descriptions or pricing
  • Delays or interruptions in service
  • Use of any third-party services or links

This limitation applies even if we have been advised of the possibility of such damages.

10. Amendments and Updates

We may revise these Terms and Conditions at any time without prior notice. Updates will be posted on this page, with the “Effective Date” revised accordingly.

Your continued use of the site following any changes constitutes your acceptance of the revised terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

12. Contact Us

If you have questions about these Terms and Conditions or require assistance, please reach out to us:

📧 contact@babuchaa.com.au
📍 Babuchaa Pty Ltd
[Insert Business Address]