Privacy policy
Effective Date: 30 April 2025
Babuchaa Pty Ltd ("Babuchaa", "we", "us", or "our") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or brand.
By using our site or purchasing from Babuchaa, you agree to the terms outlined below.
1. What Information We Collect
We may collect the following types of personal data:
- Contact Details: Full name, email address, phone number, billing and shipping addresses
- Order Information: Items purchased, payment method (processed securely), delivery details
- Account Data: Login credentials, preferences, saved addresses (if applicable)
- Device & Usage Data: IP address, browser type, device information, page views, and on-site activity
- Marketing Preferences: Newsletter sign-ups, promo participation, survey responses
2. How We Collect Your Information
We collect information in two primary ways:
Directly from you:
- When you place an order
- When you create an account
- When you contact us
- When you subscribe to our emails or SMS
- When you engage with our social media or campaigns
Automatically through technology:
- Using cookies, pixels, and similar tracking tools (see Section 6)
3. Why We Collect Your Information
We collect and use your data to:
- Fulfil and manage your orders
- Communicate order updates or customer service responses
- Send promotional offers and brand updates (optional and opt-out anytime)
- Improve our website, services, and product range
- Meet legal and regulatory requirements
4. How We Share Your Information
Your data is shared only when necessary, and always securely:
- Trusted Service Providers: Payment processors, shipping partners, web hosts, IT support, and marketing platforms
- Analytics and Advertising Tools: For performance tracking (e.g., Google Analytics, Meta/Facebook Pixel)
- Legal Disclosure: Only when required by law, subpoena, or to protect our rights or customers
We do not sell, rent, or trade your personal information to third parties.
5. Data Security and Storage
We take reasonable and industry-standard measures to secure your information, including:
- Encrypted SSL connections
- Restricted access to personal data
- Secure Shopify-hosted infrastructure
While we strive to protect your data, no method of transmission or storage is 100% secure.
6. Cookies and Tracking Technologies
Cookies help us deliver a better experience and optimise performance. These include:
- Essential Cookies: Required for site functionality (e.g., cart, checkout)
- Analytics Cookies: Understand browsing behaviour and improve navigation
- Marketing Cookies: Deliver relevant ads via Google, Meta, or similar platforms
You may choose to disable cookies in your browser settings. Note: some site features may not function as intended without cookies.
7. Your Rights Under the Australian Privacy Act
You are entitled to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request updates to any inaccurate or incomplete data
- Opt-Out: Unsubscribe from marketing communications at any time
- Complaints: File a privacy complaint directly with us
To exercise your rights, please contact us at:
📧 contact@babuchaa.com.au
8. Third-Party Links
Our website may include links to other websites. Please note: we are not responsible for the privacy practices or content of third-party sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with the effective date updated at the top. Continued use of our services implies agreement with the revised terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please get in touch:
📧 joshuabellingham96@gmail.com